Pet food products & packaging FAQs

Occasionally, a pouch of pet food may go missing which may be due to human or machine error. If this happens to you, find out what to do here.

Sometimes things can go wrong with our packaging, whether that's in transit or the warehouse. Find out here what to do if you find mould on your pet food.

All our pet food is weighed before it leaves for distribution, but sometimes things can go wrong. Learn what to do if the amount of your pet food seems low.

Sometimes our pet food can have an unusual colour or texture due to our different factories and raw materials used. Find out what to do about it here.

Sometimes pet food can have an unusual smell because of the raw materials and different factories where its made. If you're concerned, let us know here.